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Thursday, September 23, 2010

Critical Issue - WFBS Produces Excessive Policy Violations

We have a hot issue right now with WFBS and an AEGIS (Behaviour Monitoring Engine) update causing excessive amounts of Policy Violations. Trend Micro Engineering teams have released a critical patch to address the root cause of this issue.

The issue was caused by new AEGIS update driver.  From our testing, SP3 does not seem to be affected so, the decision has been made to not deploy this to ActiveUpdate, but instead encourage affected customers to either apply the critical patch or SP3. The critical update is in effect the rolledback AEGIS driver. This is because we don’t want to affect those customers already on SP3 and keep them on the new driver.

There have been isolated cases where environments with SP3 applied have been affected - however a reboot of the end-point has resolved the issue 100% of the time.

Please reference the below KB for any customers / partners affected by this that might contact yourself. Support teams are also handling the incoming customer cases

http://esupport.trendmicro.com/4/Behavior-Monitoring-blocks-the-TMBMSRVexe-process.aspx

Customers who are using WFBS 6.0 Service Pack 1 or Service Pack 2 may get "Unauthorized changes blocked" messages for the TMBSRV.exe process. The following message will appear on the client machine:

Unauthorized changes blocked!

Client/Server Security Agent has blocked the following programs to protect your computer. To unblock the programs, contact your administrator.

In the WFBS console, the customers are also getting an excessive Policy Violation of Behavior Monitoring due to the TMBSRV.exe process:


Solution:
________________________________________
To address the problem, please apply Critical Patch Build 3221. You can download it from the following links.

Alternatively, you can also update SP1 or SP2 to SP3. The installation packages and documentation can be found below:
WFBS 6.0 Advanced SP3 English

WFBS 6.0 Standard SP3 English

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